iPhone repairs geelong
By admin IT Support • 0 Comments

iPhone repairs made easy: quick solutions for common issues

Is your iPhone acting up? Don’t worry! We’ve got some quick solutions to get your device up and running again. Whether your iPhone won’t turn on, is frozen, or won’t respond to your touch, we’ve got you covered with everything you need to know for iPhone repairs. Plus, we’ll also shed light on the importance of addressing a cracked screen and where you can go to get it fixed. 

Restart your iPhone

If your iPhone is experiencing any issues, a force restart can often get it working in a tick. The steps differ depending on your iPhone model, so follow these restart guidelines from Apple: 

  • iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button, then the volume down button. Press and hold the side button until the Apple logo appears. 
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears. 
  • iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears. 

If the forced restart doesn’t work, then it might be time to take it to an Apple store or bring it into us at Geelong Technology Group, as we are your local Authorised Apple Service Provider for all iPhone repairs.  

Troubleshooting slow charging battery 

Battery life is a common complaint of people who come into GTG for an iPhone battery repair. To maximise your battery performance, try the following steps: 

  • Make sure you are using the latest iOS version. (Settings > General > Software Update) 
  • Check your battery usage information. (Settings > Battery). It will show you the App Background Activity, which apps are using Location Services and even which apps send you notifications that wake up your display. You can change the settings for the Background App Activity, Location Services and Notifications in Settings. 
  • Enable Low Power Mode. (Settings > Battery) 
  • Optimise your screen brightness by turning on Auto-Brightness to help extend your battery life. (Settings > Accessibility > Display & Text Size > Turn on Auto-Brightness) 
  • Use a secure Wi-Fi connection versus mobile data when you can.  

If your slow charging battery issue persists, consider visiting an Apple Store or an Apple Authorized Service Provider like GTG for professional assistance. 

Fixing a cracked phone screen

Fortunately, repairing a broken screen is a common service we can assist with. Cracked screens may seem like a minor inconvenience, but they can lead to more significant problems. Dust and moisture can enter your phone through the cracks, potentially damaging internal components. Don’t delay in addressing a cracked screen, especially if your iPhone isn’t functioning properly! 

iPhone repairs in Geelong

Whether you’re dealing with an unresponsive iPhone, low battery or a cracked phone screen, contact Geelong Technology Group for your iPhone repairs. 

As an authorized Apple service provider, our technicians have taken strict Apple training to repair all Apple devices. Our skilled technicians are trained by Apple to fix any issue, whether it’s an unresponsive device, low battery, or cracked screen. You can trust us to use genuine Apple parts, ensuring your repair stays under warranty. 

Contact the knowledgeable GTG techs to get your iPhone functioning as optimally as possible. 

scrolling on phone that has a mobile malware attack
By admin Computer Security • IT Support • • 0 Comments

5 ways to protect your phone from mobile malware attacks

We know that you know not to click that email link from the Arabian prince. Or to give your personal details to the bank that you don’t actually bank with. But what about that quick text message link on your mobile phone about a missing package – just when you’re expecting a delivery? Or downloading that app that you haven’t fully read up on? With mobile malware attacks surging, we all need to be more vigilant when it comes to mobile security. But what does that mean on a day-to-day basis?

Phone security to prevent mobile malware attacks

When it comes to the security of our smartphones, avoiding complacency is key. For some reason, we assume that the tiny computer in our pocket is somehow safer from malware than the big computer on our desk. Not true!

Use a VPN when on public wi-fi

With a good data plan, using public wi-fi should not be necessary. Public wi-fi is dangerous. Public wi-fi is a swimming pool full of sharks – avoid splashing around in it! But if you do have to jump in, use a VPN application. VPNs are a barrier between your device and the internet. They route your data through a secure server, keeping your information away from public wi-fi sharks (and pirates!)

Only use trusted sources to download apps

One of the most common methods hackers use to spread malware is via apps and downloads. When it comes to application downloads, third parties or untrusted sources are to be avoided. If you’re on an iPhone, you don’t have much choice – the Apple App Store is your one-stop shop. If you’re an Android user, trusted app stores include Google Play, the Microsoft Store and Amazon Appstore.

Remember: a dangerous app downloaded to your phone can infect it with malware. And once infected, simply removing the app is unlikely to also root out the malware.

Use mobile anti-malware

Yes – antivirus and anti-malware solutions are now available for mobile devices. Install one from a trusted source (see above!) and run it regularly to ensure your device is secure. Also – seriously – look out for malware disguised as virus protection. Cybercriminals are sneaky. And hiding malware in an app that’s supposed to make you more secure is sneaky 101.

Again: ONLY download legitimate apps from trusted sources.

Keep your device updated

Keeping your device updated includes removing old apps you no longer use. When was the app last updated by the developer? Old apps can become security liabilities – if you’re not using it, get rid of it! And speaking of updates, make sure you keep your device’s operating system updated. Sometimes those update requests are easy to ignore, but doing so may leave your device vulnerable to security breaches. Keep on top of updates – and automate them if possible.

Beware of SMS phishing

We’ve written a whole article on the perils and pitfalls of smishing, but essentially this cyberattack is launched via text message. Just as you do on your computer, look at any communication from unknown sources with a very wary eye. If it seems fishy, it’s likely not legitimate. Err on the side of caution and don’t click on links in text messages. And if you think it might be valid, go directly to the source – look up the company’s official business webpage or phone number, making sure to locate the details independently of the text message.

Avoid mobile security threats: contact the Geelong cybersecurity experts

Don’t wait until your phone is infected with malware to secure it. And if you’re a business owner, ensure smartphone security is included in your information security planning.

If you need more information or help with automated solutions to protect your devices and data, give Geelong Technology Group a call. Our experienced IT professionals are here to assist you with mobile phone security. Helping individuals and businesses in Geelong, the Bellarine Peninsula, the Surf Coast, and surrounding regions with their information security is our top priority, so give us a call today on 1300 GET GTG (1300 438 484) or drop into our showroom at 166 Francis Street, Belmont.