Welcome to Managed IT Services!
Thank you for choosing Geelong Technology Group as your Managed IT Services provider. We appreciate the trust you have put in us to get the most out of your IT.
We are now monitoring your computers for potential software issues and the health of the hardware. We do this so that we can provide you with as little down time as possible so that you can keep doing what you do best.
Please know that we are not here to spy on you, or what you do. We are here to help, and we take confidentiality and privacy very seriously. If we are to remotely access your machine, we will always first obtain confirmation. This is either via an online chat (as seen below), via phone or email. If we do not first receive confirmation we are unable to gain access.
If you are experiencing issues, please create a service ticket, as per below and one of our friendly technicians will be able to assist you.
Creating a support ticket
Send an email to helpdesk@geelongtechnology.com.au
When creating a support ticket, using as much detail about the issues as possible, while still maintaining relevance to the issue at hand will help the technician resolve your issues as soon as possible.
Fill out the fields as below:
Subject: This is where you let us know the subject of your issues. Eg. You are not able to send emails on your front reception machine, an appropriate subject would be "Unable to send emails on front reception PC".
Details Field: This is where you provide a detailed description of the issues you are experiencing. Eg. "We are able to receive emails on front reception PC with the email account generic@mail.com but are unable to send any emails out. This has been on going for the past hour. We have tried restarting the computer.". More or less detail is fine, so long as the technician is able to communicate with a user either via phone or our online chat.
Important pieces of information to mention are what machine is affected, and what not functioning, and in some cases what is the expected function.
What if I cannot create a ticket?
No problem! You can get in touch with our help desk team directly via 03 5244 3535.
This line is open Monday - Friday, from 8:30am to 5:30pm. Please note that this may be subject to change, such as in the case of public holidays.
Please keep in mind that it is always more efficient to create a ticket with detailed information and related screenshot. This contact number should only be used in the circumstances where you are unable to create this.
Thank you!
If you have any questions, or would like further detail regarding something mentioned here, feel free to get in touch with us.
Geelong Technology Group
166 Francis St, Belmont, VIC 3216
03 5244 3535 (Help Desk)
03 5244 3030
support@geelongtechnology.com.au
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