If you have been instructed to start a remote support session with one of our technicians please click on the 'Start Remote Support Session' below.
Please be aware that charges may apply.
What is remote IT support?
Essentially, our IT technician will assist you over the phone as you download an online IT tool. Our expert technicians will be able to see everything that you can see and remotely control your mouse and keyboard, which means we can also fix your IT problems whilst on the phone. Our remote support is easy, secure, and, most of all, very convenient.
We will endeavour to sort the issue out the same day for most remote support services – usually within the first phone call.
Servicing Geelong, Ocean Grove, Barwon Heads, Torquay, Bellarine Peninsula, Surf Coast, Golden Plains, Colac, Warrnambool or anywhere across Australia with remote IT support.